Operations Technician I - Orlando Florida

Company: VirtualVocations
Location: Orlando, Florida
Posted On: 09/21/2024

A company is looking for an Operations Technician I to perform technical analysis and support in a remote environment.



Key Responsibilities:

Recognize, prioritize, and track incidents based on customer requirements and operational impact
Troubleshoot and resolve Tier 1 incidents using documented procedures
Document actions and track incidents using the company's ticketing system


Required Qualifications:

Pursuing a degree in computer science, systems analysis, or a related field
Experience supporting and monitoring network systems or servers in an enterprise environment
Broad experience with monitoring and ticket management tools
Experience in incident management
Familiarity with iSeries, AS/400, IBMi platforms or x86, Virtual Machines, ESXi is a plus More...

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