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HELP DESK TECHNICIAN - Deerfield Beach Florida
Company: Watsco
Location: Deerfield Beach, Florida
Posted On: 10/17/2024
Here is what you will be doing as part of the team:
Business Title: Help Desk Technician
Objective
The Help Desk Technician is responsible for providing technical support to all levels of staff, including both in-house and field customers. This role involves the installation, configuration, and troubleshooting of various applications and operating systems. As the first line of assistance, the Help Desk Technician plays a crucial role in maintaining business continuity. The ideal candidate will possess excellent problem-solving abilities, strong communication and interpersonal skills, and a positive, customer-friendly attitude. A strong technical understanding of desktop and laptop hardware, software applications, and network connectivity is essential.
About Us
Looking for a cool job? Join the HVAC industry leader!
Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.
As a member of the Gemaire team you will enjoy:
- Exciting opportunities with a company that is growing
- Great work hours! Standard business hours are Monday-Friday with occasional Saturdays
- Competitive pay
- Paid time off
- Tuition assistance
- Medical, dental, and vision insurance
- Life insurance coverage
- 401(k) Plan
- Employee Stock Purchase Plan
- Short Term/Long Term Disability
- Health Savings Account with employer contribution
- Employee Referral Program
- Employee Purchase ProgramDon't Leave Your Future Up in the Air
Apply for a COOL Job Today!
Job Requirements
Duties and Responsibilities - Answer incoming customer calls and manage trouble tickets.
- Troubleshoot software and hardware issues both in person and via phone.
- Escalate support calls to the supervisor when necessary.
- Install and configure applications and operating system software and upgrades.
- Train end users in the effective use of equipment and software.
- Monitor network and system health to ensure optimal performance.
- Fully track and document all calls and requests.
- Produce service request/problem incident reports and initiate follow-up actions to ensure timely resolution and closeout.
- Track all action items and referrals through to resolution.
- Communicate project status, deliverables, priorities, and contingencies to relevant stakeholders.
- Maintain and seek knowledge about current industry-wide support practices and their potential impact on the support business.
- Stay updated on the latest in desktop and laptop hardware, software applications, and networking systems.
- Maintain flexibility and adaptability to meet the evolving needs of the organization.In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications - Minimum of 1-2 years of related experience required.
- Proficient in configuring Windows 7 and Windows 8.
- Working knowledge of Microsoft Office suite products and antivirus/spam software.
- Experience troubleshooting laptops, desktops, tablets, and printer issues in a LAN/WAN environment.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Effective organizational and time management skills.
- Flexibility to work evening and weekend hours, with on-call availability.
- Ability to lift up to 30 pounds.Preferred Qualifications
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