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Desktop Support - Urgent Fill!! - Melbourne Florida
Location: Melbourne, Florida
Posted On: 10/21/2024
This Desktop Support Position Features:
Qualifications:
? Must have a AA/AS Degree and no less than 4 years of IT experience
? Must have at least one of the following certifications: A+, Network+, Security+ or HDI
? Minimum of 2+ years of working knowledge Networking protocols
? Must have the ability to obtain an Public Trust Clearance at a minimum
Job Description:
? Respond to requests received via telephone calls, e-mail, chat, or submitted through the work orders system.
? Research and resolve requests are in a timely manner, and in accordance with current Helpdesk Service Level Agreements (also known as SLA?s).
? Acquire and maintain knowledge of Windows Operating Systems (XP Pro, Windows 7, and Windows 8), MS Office Suite applications (Outlook, MS Exchange, and Internet Explorer), PeopleSoft, and a variety of other COTS or in-house developed applications.
? Support policies and standards in order to provide technically accurate solutions to customers.
? Participate in team projects that enhance the quality, or efficiency, of Helpdesk services.
? Communicate technical information to customers and team members.
? Provides Helpdesk Services that meet or exceeds the initiatives identified by End-to-End Services teams and Operational departments within IS.
? Supports incoming calls, or chats, for approximately 17,000 internal employees to meet Metric goals.
? Manage Helpdesk mailbox.
Must be US Citizen We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...
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