Technical Support Lead Engineer - Naples Florida

Company: VirtualVocations
Location: Naples, Florida
Posted On: 10/21/2024

A company is looking for a Hands-On Technical Support Lead Engineer specializing in network security products.



Key Responsibilities:

Lead and mentor the technical support team in troubleshooting complex customer issues
Serve as an escalation point for high-priority technical issues involving network security products
Collaborate with cross-functional teams to communicate customer feedback and drive product improvement


Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
5+ years of experience in technical support or engineering roles, with at least 2 years in a leadership capacity
Extensive hands-on experience with network security products such as firewalls and VPNs
Strong knowledge of networking protocols and security best practices
Industry certifications such as CCNA, CISSP, or CEH are highly desirable More...

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