Rooms Controller (Position Start Date No Earlier Than December 23, 2024) - Orlando Florida

Company: Disability Solutions
Location: Orlando, Florida
Posted On: 10/21/2024

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.Position Start Date No Earlier Than December 23, 2024Preferred Qualifications:
  • English language communications required.
  • Excellent customer service skills.
  • Advanced computer skills; Opera experience preferred.
  • Previous experience as a Front Desk Agent is preferred.
  • Requires full availability including days, nights, weekends, and holidays.Responsibilities:
    • Prints occupancy, arrivals departures, and back-up reports on a timely basis.
    • Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided.
    • Coordinates with Housekeeping and Room Service to satisfy all requests.
    • Monitors check-outs, pre-registered guests, and room moves.
    • Checks for duplicate reservations and status of out-of-order rooms and showrooms.
    • Reviews group resumes to verify group billing procedures.
    • Answers department phone lines.
    • Assist Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints when required.
    • Other duties as assigned. More...

          

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