Advanced Technical Support Specialist - Kissimmee Florida

Company: VirtualVocations
Location: Kissimmee, Florida
Posted On: 11/07/2024

A company is looking for an Advanced Technical Support Specialist to provide world-class support experiences to enterprise customers.



Key Responsibilities

Respond to customer cases and resolve critical issues with the product
Research and replicate complex configuration or product defect issues
Act as a mentor and create knowledge articles for the Global Technical Support Team


Required Qualifications

Bachelor's degree in computer science, information systems, or equivalent experience
Minimum of 5 years' experience in a technical customer support role, preferably with enterprise SaaS solutions
Experience leading major enterprise incidents and engaging multiple teams
Ability to communicate technical information to various stakeholders
Strong organizational skills to manage multiple tasks simultaneously More...

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