Manager of Technical Services - Hollywood Florida

Company: VirtualVocations
Location: Hollywood, Florida
Posted On: 11/11/2024

A company is looking for a Manager of Technical Services to provide advanced support to end-users and manage a team of support specialists.



Key Responsibilities

Provide guidance and mentorship to the technical support team
Troubleshoot and resolve complex software, hardware, and network-related issues
Manage team goals and performance metrics while collaborating with other departments


Required Qualifications, Training, and Education

5-10 years of experience in technical support or similar roles
High School Diploma or equivalent; higher degree preferred
Proficiency with Microsoft Office Suite
1+ year of people management experience preferred
Commitment to customer safety and satisfaction More...

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