Concierge (Celebrity Cruises) - Miami Florida

Location: Miami, Florida
Posted On: 11/18/2024

Celebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea.

We are currently seeking Concierge to join our team. The Concierge position Provides a personalized guest service experience, where the anticipation of guest needs and expectations are executed in a timely manner. The Concierge is to be instrumental in creating guest experiences and executing service that is second to none. Consistently engage in conversation, relying a professional disposition and personality.

The Concierge position encompasses strong communication and organizational skills, essential problem-resolution skills, and active listening skills for all concerns relating to guest concerns and Concierge Services.



Responsibilities include (but are not limited to):

* Coordinates guests? special, out-of-the-ordinary requests for onboard services under the direction of the Guest Relations Manager.

* Coordinates guests? requests for shore side services in ports, i.e., limousine services, car rentals, restaurant reservations, etc., under the supervision of the Guest Relations Manager.

* Handles guests? inquiries and complaints under the supervision of the Guest Relations Manager and ensures that they are resolved quickly, courteously, professionally and to the guests? total satisfaction.

* Receives inquiries that may require a stateroom upgrade and these are forwarded to the Assistant Guest Relations Manager for processing.


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