Guest Relations Officer (Celebrity Cruises) - Miami Florida

Location: Miami, Florida
Posted On: 11/18/2024

Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea. Celebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea.

As the Guest Relations Officer, your main concern revolves around ensuring total guest satisfaction through personalized services that will create a memorable experience. This role allows you to utilize your exemplary problem resolution skills, keen listening skills, strong communication and organizational skills, and genuine social skills. Successfully resolve challenges and concerns by taking initiative and proactively identifying solutions and following-up in a timely manner.

Career snapshot:

• Provides all services of the Guest Relations Desk including, but not limited, lost luggage, stateroom changes, lost and found services, printing and issuing guest cruise cards, and broadcasting announcements

• Answers inquiries pertaining to Guest Relations services and general information

• Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and actively listening

• Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest?s satisfaction

• Maintains knowledge of all the ship?s regular events and special functions by reviewing all available sources (vessel?s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests

• Assists the Financial Controller with exchanging foreign currency, travelers´ checks, and collection of payment on guest accounts



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