Call Center Manager - - Deerfield Beach Florida

Location: Deerfield Beach, Florida
Posted On: 11/21/2024

Are you looking for a challenging position that will provide you the opportunity to make a difference and build an Operation Center in South Florida?



National Insurance Brokerage Company recently acquired a south Florida company and is rebuilding the Telemarketing Operations/Call Center.



The center is responsible to scheduling appointments for Insurance Agents professionals across the country. This location is dedicated to the all center which hosts around 40 employees. We are looking for a leader to oversee the office and telemarketing operation.



Responsibilities:

*Work with management to establish performance measurements and goals

*Communicate company objectives to telemarketing team

*Recruit & train new hires

*Design & implement incentive programs

*Oversee the office and ensure that all operations run smoothly



Requires Skills & Experience:

*Previous management experience in a telemarketing Center/Appointment Center

*Experience and ability to analyze reports and conduct performance evaluations for employees

*Ability to have a schedule with shifts varying between 9am and 9pm

*Telemarketing work or over the phone sales experience

*Strong work ethic

*Professional written and verbal communication skills

*Basic working knowledge of MS Office specifically Outlook, Excel and Word

*Previous working experience with a dialer

*Flexible and willing to learn as our systems change

*Excellent communication when working with employees





.







. Great benefits. Apply for this great position as a call center manager today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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