Customer Service Representatives Needed - 1 yr contract - Jacksonville Florida

Location: Jacksonville, Florida
Posted On: 11/21/2024

AppleOne is currently sourcing for Bilingual Customer Service Representatives. The client is a non-profit organization. Please review the job description and requirements listed below.



Principal Duties and Responsibilities

o Greet callers in a courteous, friendly, and professional manner using agreed upon procedures

o Listen attentively to customer needs and concerns; demonstrate empathy

o Maintains customer records by updating account information

o Confirm customer understanding and resolve service problems by determining the cause of the problem & selecting the best resolution to solve the problem

o Expediting corrections and/or adjustments; Following up to ensure resolution

o Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

o Utilize computer technology & support tools to handle high call volumes and respond to common customer requests

o Meet Quality Assurance objectives

o Participate in activities designed to improve customer satisfaction and business performance

o Maintain knowledge of program and handle changes in company policies

o Answer customer inquiries via phone & email





Skills/Qualifications

" Customer Service

" Quality Focus

" Documenting Listening, and Phone skills

" Resolving Conflict

" Analyzing Information

" Time Management

" Knowledge of MS Office products

" Excellent Interpersonal & Communication skills

" Bilingual a plus (Spanish and/or Creole)

" Ability to type 40 wpm

" Strong attention to detail

" Ability to work independently in a fast paced structured environment

" Ability to follow established policies/procedures to ensure consistency and accuracy of results

" Ability to take ownership of tasks through completion





Minimum 3 yrs Call Center experience a MUST.

H.S. Diploma

Bilingual (Spanish) preferred

Ability to type 40+ words per minute We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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