Help Desk - $18.00 Hrly - Melbourne Florida

Location: Melbourne, Florida
Posted On: 11/21/2024

Help Desk - 4yrs of IT experience



Provide first level technical support for software, hardware and connectivity issues to internal company employees and external customers. Responsible for responding to requests received via telephone calls, E-mail or submitted through the work orders system. Requests are researched and resolved in a timely manner in accordance with current Help Desk standards. They acquire and maintain knowledge of XP Pro, Windows 7 operating systems, MS Office applications including Outlook, MS Exchange, Internet Explorer, People Soft and a variety of developed applications. Support policies and standards in order to provide technically accurate solutions to customers. Participate in team projects that enhance the quality or efficiency of Help desk services.

? Responsible for communicating technical information to customers and team members.

? Provides Help Desk Services that meet or exceeds the initiatives identified by End-to-End Services teams and Operational departments within IS.

? Supports incoming calls for approximately 16,000 internal employees ? Manages Help Desk E-mail queues

? Incident Owner -responsible for initial submission of incidents and closure of all incidents

? Supports company acquisitions

? Participates on End to End Service teams or special project initiatives

? Responsible for training the new Help Desk team members and provides on-going training for all team members on topics they are a SME in.

? Provides customer training for Meeting Place and Outlook.

? Maintains Help Desk internal documentation and content of customer facing website

? Must be able to effectively handle stressful situations

? Ability to work in fast paced environments and adapt quickly to changing situations

? Strong problem-solving and trouble-shooting skills

? Commitment to maintaining the highest standard of customer service is essential with outstanding oral and written communication.

? Support Disaster Recovery Plan

Qualifications:

? Technical professional with minimum of 4 years of experience in IT Support role.

? Highly experienced in supporting IT architecture across multiple facilities, providing field support, network and e-mail administrator experience.

Preferred Additional Skills:

? Exceptional communication, Interpersonal, multi-tasking, technical, organizational skills.

? Experience with Remedy ticketing system a plus

Candidate must be able to work shift 1,2 or 3 and be flexible.



Education:

AA-AS Degree

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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