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L2 Support Engineer - Delray Beach Florida

Company: VirtualVocations
Location: Delray Beach, Florida
Posted On: 01/18/2025

A company is looking for an L2 Support Engineer responsible for providing second-line support for integration and technical issues.



Key Responsibilities

Consult with clients to understand integration needs and configure client integrations
Troubleshoot and resolve bugs and complex issues that cannot be handled by Level 1 support
Create documentation of technical support issues and manage issues through resolution


Required Qualifications

Bachelor's degree in Computer Science or a related field
1+ years of experience in technical support or software development
Familiarity with common programming languages and databases (e.g., Javascript, Python, SQL)
Knowledge of tools such as Sentry, Bugfender, AWS, GitHub, Zendesk, and Jira is a plus
Flexibility to work outside of normal business hours as needed More...

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