Platform Support Lead - Miami Florida

Company: VirtualVocations
Location: Miami, Florida
Posted On: 01/20/2025

A company is looking for a Platform Support & Training Lead responsible for overseeing support activities and developing training processes.



Key Responsibilities

Manage and resolve support tickets, ensuring timely communication and adherence to service level agreements (SLAs)
Develop training materials and documentation to enhance understanding and usage of SaaS and AI-driven tools
Recruit and lead a high-performing support team while collaborating with development and product teams to address technical issues


Required Qualifications

3+ years in a customer support or training role, preferably in a SaaS environment
Experience with SQL and NoSQL databases, troubleshooting technical issues, and using SaaS tools
Proven ability to create effective documentation for diverse audiences
Familiarity with support ticketing systems and project management tools
Experience in developing support processes to enhance efficiency and customer satisfaction More...

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