Shore Excursion Staff (Celebrity Cruises) - Miami Florida

Location: Miami, Florida
Posted On: 01/21/2025

Celebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. This is a great opportunity to join us at sea.

We are currently seeking Shore Excursions Staff to join our team. This position promotes, explains and sells shore excursion tours and packages to guests onboard the vessels by performing the below essential duties and responsibilities.

In addition to other requirements, potential candidates should have minimum 2 years shipboard experience in a Shore Excursions / Guest relations capacity and should have excellent public relations and public speaking skills. The candidates should also have knowledge of ports and tours.




Responsibilities include (but are not limited to):

* Works the assigned Shore Excursion desk hours. Assists guests with tour descriptions. Promotes and sells tours based on needs and cross-sells or up sells tour packages while achieving revenue goals. Provides guests services with regards to tour sales, refunds, complaints and general port and ship information.

* Prepares and submits on a timely basis, all required reports. Prepares all reports utilizing the computer equipment.

* Maintains TTG computer system and operates point of sales (POS) computer terminals. Provides training to new Shore Excursion staff members.



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