Shore Excursion Staff (Pullmantur Cruises) - Miami Florida

Location: Miami, Florida
Posted On: 01/21/2025

At Pullmantur, we believe that the best cruise experience starts at the heart of our crewmembers! As a leader in the cruise line industry, Pullmantur is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team. With continuously growing fleet of ships visiting over twenty countries, each offering adventurous ways to explore the globe, this is a great opportunity to let your career set sail.

We are currently seeking Shore Excursions Staff to join our team. This position promotes, explains and sells shore excursion tours and packages to Passengers onboard the vessels by performing the below essential duties and responsibilities.

In addition to other requirements, potential candidates must have shipboard experience in a Shore Excursions / Guest relations capacity and should have excellent public relations and public speaking skills. The candidates should also have knowledge of ports and tours.



Responsibilities include (but are not limited to):

* Works the assigned Shore Excursion desk hours. Assists passengers with tour descriptions. Promotes and sells tours based on needs and cross-sells or up sells tour packages while achieving revenue goals. Provides guests services with regards to tour sales, refunds, complaints and general port and ship information.

* Prepares and submits on a timely basis, all required reports. Prepares all reports utilizing the computer equipment.

* Maintains Fidelio computer system and operates point of sales (POS) computer terminals. Provides training to new Shore Excursion staff members.

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