Customer Service Associate - Largo Florida

Company: VirtualVocations
Location: Largo, Florida
Posted On: 01/22/2025

A company is looking for a Customer Service Associate to support Tier 2 customer inquiries and case resolution.



Key Responsibilities:

Analyze case details to resolve moderate to complex problems
Independently manage a case load while adhering to client guidelines
Maintain high levels of customer service through proactive communication


Required Qualifications:

Minimum of 2 years' experience in customer service
Minimum of 2 years' experience as a call center agent
Minimum of 1 year of experience in Health & Public Services
Minimum of 6 months experience processing escalated requests
Proficiency with computers and Microsoft Office applications More...

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