Customer Service Advocate II - Miami Florida

Company: VirtualVocations
Location: Miami, Florida
Posted On: 01/22/2025

A company is looking for a Customer Service Advocate II - Outbound.



Key Responsibilities

Reaches out to members and/or providers for educational or informational purposes
Escalates calls when providers are unable to deliver solutions
Documents information for quality and performance tracking through CRM applications


Required Qualifications

High School diploma or GED required
1 - 2 years of related experience preferred
Vocational or technical education may be required
Experience in a contact center environment is preferred
Continuous learning education may be necessary More...

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