Overnight Contact Center Supervisor - Pompano Beach Florida

Company: VirtualVocations
Location: Pompano Beach, Florida
Posted On: 01/23/2025

A company is looking for an Overnight Contact Center Supervisor to oversee the Customer Service Team during overnight shifts.



Key Responsibilities:

Supervise and support Customer Care staff in responding to inquiries and resolving issues
Monitor team performance and ensure adherence to service excellence standards
Act as a point of escalation for complex customer interactions and provide real-time guidance


Required Qualifications:

High school diploma or GED required; undergraduate degree preferred
Minimum of 2 years in a leadership role within a contact center environment
Must be a U.S. citizen due to contractual requirements
Experience with customer relationship reporting and contact center metrics
Ability to manage multiple priorities in a fast-paced environment More...

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