Counsel, Operations and Customer Experience - Miami Florida

Company: Verizon
Location: Miami, Florida
Posted On: 01/24/2025

When you join VerizonYou want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.What you'll be doing...Verizon seeks a highly motivated, initiative-taking, business-oriented attorney to join the Verizon Value legal team. Specifically, this attorney will provide support to the Deputy and Associate General Counsels in Value on various legal matters and projects in the Value Operations area. This is a fantastic opportunity to join the Verizon Consumer Group legal team that supports the provision of wireless services to Verizon's 20+ million prepaid consumers.The candidate will provide legal advice, counsel and support on a broad range of matters of significant complexity, that could include evaluation of and legal support for end to end data flows, operations systems and processes, digital marketing, digital customer experience and user interface design, corporate governance, corporate affairs and other legal areas impacting the Value Operations organization. The role requires an attorney with excellent legal skills, exceptional judgment, strong business orientation, a high degree of emotional intelligence and a focus on solutions and accountability. The ideal candidate will have broad experience with a background in general corporate matters, litigation, government regulation, government relations and other legal areas.The candidate must be able to actively contribute to business strategy discussions in a fast-paced environment. The candidate needs to be comfortable recommending decisions in "gray" areas, with the ability to help senior leadership navigate to business objectives while meeting legal requirements. The successful candidate will help implement innovative strategies in a competitive wireless environment with a strong commitment to integrity and risk mitigation.Responsibilities will include:

• Supporting Value Operations Digital Customer Experience areas including digital marketing, digital customer service, user interface design, account authentication and security practices, and other Value Operations areas.
• Ensuring compliance with existing policies, best practices, federal and state laws and regulations, and Verizon's Credo and associated policies. Assisting in formulation of solutions to any identified problem areas to ensure compliance, minimize company risk and promote a positive customer experience.
• Interfacing with, manage and coordinate the activities of Verizon Legal Department subject matter expert attorneys who are available to consult on tax, distribution, employment matters, IP, regulation, antitrust, litigation, privacy, government relations and other areas of legal expertise.
• Demonstrating the ability to connect with diverse stakeholders at all levels of the business, build strong relationships and advocate for Verizon Value's business positions.
• Having familiarity with UX design platforms and comfortable working across multiple digital ecosystems.
• Having strong interest in learning how our digital systems function and interact; asking questions to gain functional understanding so that you can provide guidance to business partners.What we're looking for...You'll need to have:
  • JD degree and six or more years of relevant work experience.
  • Active bar membership in at least one state and needed licenses.
  • Practice experience within a law firm.Even better if you have one or more of the following:
    • Prior telecommunications or technology experience.
    • Experience supporting federal and state consumer protection laws and/or regulations and general consumer protection issues preferred.
    • Detail oriented and a self-starter with the ability to provide proactive, accurate and effective legal support, to work on multiple projects simultaneously and to meet deadlines in a fast-paced, often unpredictable environment with competing priorities and with minimal supervision.
    • Highly developed analytical reasoning skills, report analysis and keen attention to detail and processes.
    • Excellent communication and writing skills.
    • Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to make effective and persuasive presentations on controversial or complex topics to senior management.
    • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to handle various abstract and concrete variables.If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.Where you'll be workingIn this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.Scheduled Weekly Hours40Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out page to learn more.Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $151,000.00 and $280,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
      
      
      
      
      
      
      
      
      
      
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