IT Help Desk Engineer - Delray Beach Florida

Company: VirtualVocations
Location: Delray Beach, Florida
Posted On: 01/24/2025

A company is looking for an IT Help Desk Engineer to provide technical support for small commercial businesses supporting the Department of Defense.



Key Responsibilities

Serve as the first point of contact for end-users, providing technical support and resolving IT-related issues
Troubleshoot and resolve hardware, software, and network-related problems efficiently
Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions


Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or multiple advanced IT certifications if no degree
Experience working with Microsoft Azure, Entra, Intune, and O365
Minimum of five (5) years of continuous experience in a Help Desk Support role
Strong ability to work independently and collaboratively with technical teams
Motivation and results-oriented mindset More...

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