Manager, Workforce Capacity Planning - Miami Florida

Company: VirtualVocations
Location: Miami, Florida
Posted On: 01/25/2025

A company is looking for a Manager, Work Force Capacity Planning & Forecasting.



Key Responsibilities

Design and build forecasting models for staffing and call volume needs
Compile data using SQL, Tableau, and IEX for analysis and reporting
Partner with Finance, Sales, and Marketing teams to create accurate forecasts


Required Qualifications

5+ years of experience managing capacity and call volume models in a call center environment
BA/BS degree required
Basic understanding of SQL and database concepts
Advanced knowledge of Workforce Management systems
Mastery of Workforce Management concepts related to staffing requirements and performance More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.