Technical Support Manager - Delray Beach Florida

Company: VirtualVocations
Location: Delray Beach, Florida
Posted On: 01/26/2025

A company is looking for a Manager, Technical Support.



Key Responsibilities

Lead and mentor the Technical Support Team, ensuring adherence to procedures and department goals
Manage the resolution of complex technical issues and enhance support processes to improve customer satisfaction
Develop strategies for team performance and report on key metrics related to customer support


Required Qualifications

Bachelor's degree in Computer Science, Computer Engineering, or a related field
Proven experience as a lead technical support engineer in a product-based organization
At least 7 years of experience in Technical Support for a software product
Minimum 2 years of experience in a Technical Support Team Lead/Manager role
Preferred Master's degree in a related field and 3 years in the SaaS industry More...

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