Medical Equipment Customer Service Supervisor - Lakeland Florida

Company: Rotech Healthcare Inc.
Location: Lakeland, Florida
Posted On: 01/26/2025

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage
Overview and Responsibilities

Job SummaryWe are seeking a dedicated Customer Service Supervisor to join our team. In this position, you are responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech's Policy and Procedures while monitoring related information intake for patients, referral sources, and third party payers. Essential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Assists in resolving patient equipment problems
• Assists in securing necessary billing documents and annual oxygen orders on a regular basis
• Complies with all applicable company policies, procedures, and patient protocols
• Complies with all current government/state regulations and professional standards involving patient care and information intake
• Conducts quality control checks on subordinate paperwork
• Develops and maintains working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement
• Ensures courteous and efficient service is provided to patients and referrals
• Exercises initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas
• Maintains tracking of referrals and open discharges
• Monitors held item for additional information and review
• Participates in Performance Improvement program to meet company and JCAHO standards
• Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)
• Reviews paperwork for completion and accuracy as it pertains to policy
• Troubleshoots problems regarding orders, supplies, and insurance billing
• Works cooperatively with physicians, patients, office staff, and other personnel
• Provides direct supervision for CSR staff in the location
• Performs other duties as assigned
  Qualifications
  
  Employment is contingent on
  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or Experience
    • High school diploma or GED equivalent, requiredPreferred Education and/or Experience
      • Experience with medical equipment, preferred
      • Experience with medical billing practices and of billing reimbursement, preferred
      • Experience in medical field and administrative record management, preferred
      • One year of related work experience, preferred
      • Medical terminology, preferredSkills and Competencies
        • Effectively communicate in English; both oral and written
        • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
        • Maintain confidentiality, discretion and caution when handling sensitive information
        • Multi-task along with attention to detail
        • Self-motivation, organized, time-management and deductive problem solving skills
        • Work independently and as part of a teamMachines, Equipment and Technical Abilities
          • Email transmission and communication
          • Internet navigation and research
          • Microsoft applications; Outlook, Word and Excel
          • Office equipment; fax machine, copier, printer, phone and computer and/or tabletPhysical Demands
            • Lift and carry office equipment at times
            • Requires close vision to small print on computer and/or tablet and paperwork
            • Requires contact with patients and equipment with potential exposure to contagious pathogens
            • Requires lifting (minimum of 35 pounds) and transporting of patient equipment
            • Requires sitting, walking, standing, talking and listening
              Rotech Information
              
              Benefits
              • Generous paid time Off and paid holidays
              • Overtime pay for non-exempt hourly positions based on business needs
              • Commission for Account Executives
              • Fixed and variable rate car reimbursement for Area Managers and Account Executives
              • Employee discount program
              • Employee recognition program
              • Bonus and incentive opportunities
              • Mileage reimbursement (when applicable for the position)
              • Telephone reimbursement (when applicable for the position)
              • EAP
              • 401k
              • Medical, Prescription, Dental and Vision
              • HSA and FSA/Dependent Care FSA
              • Life Insurance, Disability, Accidental death, Identity protection and Legal services
              • Meru Health Mental health and Mercer SmartConnect Medicare programs
              • Livongo Diabetes and High Blood Pressure programs
              • Healthcare Bluebook and RX Savings solutions programs
              • HEPB and TB vaccinations Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. More...

                    

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