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Customer Care Advisor - Summerlin - Fort Myers Florida

Company: BankTalent HQ
Location: Fort Myers, Florida
Posted On: 01/27/2025

Position Summary The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support. Duties & Responsibilities

  • Ensure customer satisfaction and retention
  • Deliver technical, troubleshooting and service support via phone, chat and email
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Attend and participate in training sessions and team meetings
  • Ability to adapt to change and respond to all requests in a professional and positive manner
  • Maintain customer confidence and protect bank operations by keeping information confidential
  • Inform and refer customers when appropriate for products and services
  • Perform outbound calls to customers as needed to deliver exceptional service to our customersEducation & ExperienceKnowledge of: Strong organizational skills
    • Basic knowledge of web browsers, digital offerings and products and services
    • Have or the ability to obtain Busey account with online/mobile bankingAbility to:
      • Leverage strong interpersonal, written, and verbal communication skills
      • Analyze and solve problems efficiently and accurately
      • Maintain mental concentration and visual attention to detail
      • Effectively manage time
      • Express desire and show the willingness to assist customers and resolve issues
      • Able to work independently and in a fast-paced, team environmentEducation and Training:
        • Requires High School diploma
        • Requires knowledge of Microsoft Office
        • Previous banking experience preferred, but not requiredBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment. More...

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