Business Technology Analyst - Lakeland Florida

Company: VirtualVocations
Location: Lakeland, Florida
Posted On: 01/29/2025

A company is looking for a Contact Center Business Technology Analyst.



Key Responsibilities

Serve as a technology expert for functional applications, providing support and project release direction
Act as a Workforce Management subject matter expert, coordinating scheduling and staffing adjustments
Create and distribute forecast-driven work schedules and manage vacation tracking for call center areas


Required Qualifications

Bachelor's degree or equivalent work experience
Five or more years of direct experience with project lead responsibilities, or eight or more years of related experience
3-5 years of experience with established workforce management systems
3-5 years of experience with call center systems
Intermediate knowledge of Microsoft Excel, including complex formulas More...

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