Customer Service Associate - Lakeland Florida

Company: VirtualVocations
Location: Lakeland, Florida
Posted On: 01/29/2025

A company is looking for a Customer Service Associate to provide exceptional customer experiences.



Key Responsibilities

Respond to customer inquiries via email and chat in a timely and professional manner
Troubleshoot and resolve product or service-related issues to ensure customer satisfaction
Assist customers with order status, shipping updates, returns, and exchanges


Required Qualifications

Proven experience in customer service, preferably in an ecommerce environment
Proficiency in Shopify and helpdesk platforms such as Gorgias, Zendesk, or Tidio
Ability to multitask, prioritize, and manage time effectively
A positive attitude and a passion for delivering exceptional customer experiences More...

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