Production Lead - Lakeland Florida

Company: VirtualVocations
Location: Lakeland, Florida
Posted On: 01/29/2025

A company is looking for a Production Lead to oversee the Production coordinator team and enhance team productivity in a remote setting.



Key Responsibilities

Assist with new hire onboarding and training for the Production coordinator team
Coordinate and oversee the day-to-day workflow of the Production coordinator team
Monitor communications via Slack and Zendesk for timely issue resolution


Required Qualifications

2+ years of experience at a Court Reporting agency
5+ years of experience in customer support
Highly organized with strong critical thinking abilities
Experience in maintaining a hospitality mindset and providing high-quality customer service
Ability to escalate issues to management as needed More...

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