Customer Care Professional - Lakeland Florida

Company: VirtualVocations
Location: Lakeland, Florida
Posted On: 01/29/2025

A company is looking for an Associate Customer Care Professional to provide a superior call experience and assist clients with their needs.



Key Responsibilities

Engage with callers to assess their situations and provide tailored solutions
Navigate multiple systems efficiently while maintaining a positive interaction
Focus on quality and first-call resolution to enhance the client experience


Required Qualifications, Training, and Education

High school diploma or equivalent; post-secondary education preferred
Experience in customer service, financial services, or insurance is preferred
Ability to handle complex customer interactions from support to resolution
Bilingual in English and Spanish is a plus
Reliable internet connection and a professional remote workspace are required More...

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