Service Level Analyst - Pompano Beach Florida

Company: VirtualVocations
Location: Pompano Beach, Florida
Posted On: 01/29/2025

A company is looking for a Service Level Analyst responsible for overseeing the development, implementation, monitoring, and management of Service Level Agreements (SLAs) with clients.



Key Responsibilities

Coordinate activities to ensure business solution objectives are met
Oversee account-specific service problems and prioritize work requests
Identify service improvements to increase customer satisfaction and ensure timely implementation


Required Qualifications

Bachelor's degree or equivalent combination of education and experience
Six or more years of support services or project/program experience
Experience in service delivery management, SLA management, or IT service management
Strong background in managing SLAs in a technology or service-driven environment
Proficient in using SLA management and reporting tools More...

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