Incident RCA Leader - Lakeland Florida

Company: VirtualVocations
Location: Lakeland, Florida
Posted On: 01/29/2025

A company is looking for an Incident RCA Leader to drive process changes and responses for effective long-term resolution of incidents.



Key Responsibilities:

Partner with incident coordinators to resolve and communicate statuses of live priority incidents
Coordinate communication between executives, internal teams, and external stakeholders during incident responses
Lead teams through root cause analyses to identify improvements and implement preventive measures


Required Qualifications:

Bachelor's degree in computer science, Information Technology, Cybersecurity, or related field, or equivalent experience
5+ years of experience in incident response management
3+ years of experience leading RCA workshops or continuous improvement methodologies
Strong project management skills with the ability to manage multiple projects
Experience in the payments industry or financial services sector is a plus More...

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