Customer Support Analyst - Pompano Beach Florida

Company: VirtualVocations
Location: Pompano Beach, Florida
Posted On: 01/29/2025

A company is looking for a Customer Support Solutions Analyst, Pharmacy (10-Month Contract).



Key Responsibilities:

Provide exceptional customer support for application administration and configuration issues
Develop a strong understanding of cloud-based software to assist long-term care facilities
Resolve technical issues through log analysis, research, and problem recreation


Required Qualifications:

Bachelor's degree in Business Administration, Healthcare, Pharmaceuticals, IT (preferred but not required)
Experience supporting and troubleshooting web-based software applications
Experience using diagnostic tools to resolve customer issues is preferred
Prior experience in Pharmaceutical Administration HealthTech is preferred but not required
Familiarity with PointClickCare software and experience with Sales Force/Service Cloud is an asset More...

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