IT Support Specialist - Lakeland Florida

Company: VirtualVocations
Location: Lakeland, Florida
Posted On: 01/29/2025

A company is looking for an IT Support Specialist II to provide onboarding and IT support for new hires.



Key Responsibilities

Serve as the main IT support contact for new hires, assisting with setup and configurations
Provide support across a diverse tech stack and troubleshoot technical issues
Conduct training sessions for new hires and document common issues to create a knowledge base


Required Qualifications

Associate's degree in IT, Computer Science, or a related field (Bachelor's preferred)
Minimum of 2 years in IT support, focusing on onboarding or end-user support
Proficient in Google Workspace, Office 365, Okta, Slack, Jira, and other collaboration tools
Knowledge of IT service management frameworks; certifications in ITIL, Okta, AWS, or Scrum are a plus
Experience in a fast-paced startup or open-source environment is preferred More...

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