Bilingual Customer Support Specialist - Lakeland Florida

Company: VirtualVocations
Location: Lakeland, Florida
Posted On: 01/30/2025

A company is looking for an Associate Customer Support Specialist fluent in French and English.



Key Responsibilities

Serve as the primary point of contact for basic technical support and product-related inquiries from customers
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining professionalism and empathy
Investigate complex software issues and collaborate with various teams to escalate customer issues as needed


Required Qualifications

Previous experience in a customer support or technical support role, preferably in the software industry
In-depth knowledge of fleet management software and related technologies is a plus
Fluency in both French and English is required
Proficiency in using customer support tools and software, including ticketing systems and CRM software
Flexibility to work occasional evenings or weekends to accommodate customer needs More...

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