Fintech Support Specialist - Miami Florida

Company: VirtualVocations
Location: Miami, Florida
Posted On: 01/30/2025

A company is looking for a Fintech Support Associate to provide support and expertise in payment processing for customers.



Key Responsibilities

Provide day-to-day support for customers, including gateway and transactional assistance
Act as the point person for existing customers on ServiceTitan Payments, handling inquiries via email and phone
Collaborate with payment processors to mitigate risks and provide training to new customers post-implementation


Required Qualifications

Minimum of 2+ years of experience in a client-facing role in the merchant services/payment processing industry
Strong understanding of payments industry terminology and client pain points
Experience with credit card merchant statements and profitability analysis
Desire to work in a start-up environment and contribute to product development
Familiarity with Visa/Mastercard interchange tables and costs More...

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