ACA Licensed Executive Resolution Specialist - Miami Florida

Company: VirtualVocations
Location: Miami, Florida
Posted On: 01/30/2025

A company is looking for an Executive Resolution Specialist to manage customer escalations and inquiries.



Key Responsibilities

Investigate and resolve executive escalations and written customer concerns across multiple channels
Manage multiple issues simultaneously while tracking escalation data for reporting purposes
Draft written correspondence for escalations and communicate effectively with stakeholders


Required Qualifications

Associate's Degree in Business, Marketing, or equivalent experience
2+ years of experience in business analysis, research, or related fields
2+ years of experience in business writing or consumer relations
Experience in a team lead role with customer escalation responsibilities
Must acquire and maintain an Accredited Claims Adjuster's license More...

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