Product Manager, Operations - Lakeland Florida

Company: VirtualVocations
Location: Lakeland, Florida
Posted On: 01/31/2025

A company is looking for a Product Manager, Operations to drive the development and management of call center applications.



Key Responsibilities

Develop and enhance customer and agent interactions through ongoing product evolution of the call center platform
Analyze customer needs and agent effectiveness to provide direction on best practices and trends
Collaborate with teams to scope, design, and deliver product enhancements and new features


Required Qualifications

5+ years of experience in call center product development and management
Strong technical knowledge with a proven track record in web and mobile innovation
Understanding of databases, API integrations, and data architecture
Ability to translate analytics data into actionable requirements
Bachelor's degree or equivalent experience preferred More...

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