Call Center Advisor - Lakeland Florida

Company: VirtualVocations
Location: Lakeland, Florida
Posted On: 02/01/2025

A company is looking for a Call Center Advisor - Retail eCom.



Key Responsibilities

Provide first-tier customer service support for inbound communications, addressing client needs and issues
Engage in active listening to confirm information, identify customer needs, and provide solutions
Resolve shipment issues and manage follow-ups on customer inquiries and requests


Required Qualifications

High School diploma or G.E.D
At least 1 year of customer service experience
Experience communicating with customers via an e-commerce marketing platform
Ability to work in a fast-paced call center environment
Reliable internet access and ability to work rotating Saturdays More...

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