Mortgage Concierge - Miami Florida

Company: Americasa by Nationwide Mortgage Bankers
Location: Miami, Florida
Posted On: 02/02/2025

Americasa is more than a mortgage company; it is a mission-driven organization dedicated to empowering the Hispanic community to achieve homeownership and build generational wealth through real estate. We pride ourselves on exceptional customer service, community connection, and innovation.



As we expand our impact and services, we're looking for a passionate and dynamic individual to join our team as a Concierge & Social Media Coordinator. This hybrid role combines personalized client support with creative social media management to ensure every client's journey is celebrated and every success story is shared.

Responsibilities:
What You'll Do

Client Engagement & Milestone Celebrations:
--- Welcome new clients with personalized materials and branded gifts.
--- Organize and execute milestone celebrations such as loan approval cakes, congratulatory calls, and closing gift baskets.
--- Ensure post-closing engagement with thank-you letters, homeownership guides, and follow-ups for Google reviews.


Social Media Management:
--- Create and post engaging content featuring client closings, events, and community activities.
--- Collaborate with third-party editors to produce polished photo and video content.
--- Monitor social media trends and analytics to optimize engagement and grow our online community.


Event Coordination:
--- Plan and promote client appreciation events, open houses, and community outreach initiatives.
--- Oversee logistics and document events to showcase on social media.


CRM & Workflow Management:
--- Use Tu Conoces CRM to automate reminders and track client progress.
--- Maintain detailed records of client interactions and ensure a seamless experience at every touchpoint.

Qualifications:

--- Must possess exemplary interpersonal skills, communication skills, and active listening skills
--- Must have graduated high school, received a G.E.D. or equivalent
--- Experience working in a customer-oriented atmosphere
Who You Are
--- You're a people person with excellent interpersonal and communication skills.
--- You have experience managing social media platforms (Instagram, Facebook, LinkedIn) and analytics tools.
--- You have experience in Real Estate or Mortgage is a plus.
--- You're organized, detail-oriented, and have a flair for planning events.
--- You're bilingual in English and Spanish (preferred), connecting effortlessly with the Hispanic community.
--- You have a creative eye for photography and videography, with basic editing skills or experience collaborating with editors.

About Company:
Americasa as part of Nationwide Mortgage Bankers is immersed in every action of those of us who are part of Americasa. We are especially focused on helping the Hispanic community fulfill the dream of homeownership. We know how much this represents in the lives of clients, which is why we are committed to guiding them along this path by answering all their concerns. For us, the goal is not only the purchase of the house, for us it is important that clients come out of this experience exceeding their own expectations and are satisfied with having obtained, with us, the best mortgage program available. More...

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