Entry-Level Customer Service Agent (Bilingual-Spanish) - Pompano Beach Florida

Company: Southern Auto Finance Company, LLC
Location: Pompano Beach, Florida
Posted On: 02/04/2025

SAFCO is seeking an energetic and customer-focused individual to join our team as an Entry-Level Customer Service Agent. This role is essential to ensuring a seamless customer experience, particularly for our Spanish-speaking clients. The ideal candidate will be proactive, friendly, and thrive in a fast-paced environment, delivering exceptional service with a positive attitude.

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat, providing accurate information on accounts.
Assist customers with payments and account maintenance.
Communicate effectively with Spanish-speaking clients, ensuring a clear understanding of their needs and concerns.
Resolve customer issues efficiently while maintaining a positive and professional demeanor.
Maintain up-to-date knowledge of company policies and procedures.
Collaborate with team members to meet performance goals and customer satisfaction targets.


Requirements:

High school diploma or equivalent.
Fluency in Spanish and English (both written and spoken).
Strong interpersonal skills with a customer-first mentality.
Ability to maintain a positive attitude, even in challenging situations.
Basic computer skills and ability to navigate customer service software.
Prior customer service experience is a plus, but not required.


What We Offer:

Competitive salary and benefits.
Opportunities for growth within the company.
A supportive, team-oriented work environment.


If you are passionate about helping others, possess excellent communication skills, and enjoy working in a positive, customer-centric atmosphere, we encourage you to apply! More...

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