Client Services Support Team Lead - Lakeland Florida

Company: VirtualVocations
Location: Lakeland, Florida
Posted On: 02/05/2025

A company is looking for a Client Services Support Team Lead to manage operational processes and support structures for the Operations team.



Key Responsibilities

Oversee and manage a team of Account Coordinators to ensure high levels of customer satisfaction and operational efficiency
Design and implement efficient processes for client services activities and optimize workflows
Conduct regular assessments of internal operations and provide guidance to team members on troubleshooting and operational challenges


Required Qualifications

4-6 years of experience in client success, operations, or a related field, with at least 2 years in a leadership role
Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience)
Strong knowledge of CRM systems and client success tools
Proven ability to analyze operational data and identify opportunities for improvement
Excellent project management skills and the ability to manage multiple priorities More...

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