Customer Success Operations Manager - Boca Raton Florida

Company: VirtualVocations
Location: Boca Raton, Florida
Posted On: 02/05/2025

A company is looking for a Customer Success Operations Manager to drive the effectiveness and efficiency of their Customer Success team.
Key Responsibilities

Define customer success objectives, strategy, and tactics in collaboration with senior leadership
Develop and manage processes to optimize customer delivery, retention, and expansion
Implement best practices and strategies for customer adoption and outcomes

Required Qualifications

Experience in customer success or operations management
Strong understanding of customer success metrics and processes
Ability to interact with senior leaders and technical teams
Proven skills in developing and executing strategic initiatives
Background in SaaS or technology-driven environments preferred More...

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