Quality Assurance Coordinator - Boca Raton Florida

Company: Sage Dental
Location: Boca Raton, Florida
Posted On: 02/05/2025

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Quality Assurance Coordinator plays a key role in supporting Sage Dentals commitment to exceptional patient care. This position serves as a liaison between patients, dental office teams, and doctors to address and resolve patient concerns. This is not a remote position - it is based at our Support Center in beautiful Boca Raton, FL. Responsibilities Support Sage Dental doctors, dental office teams and patients as liaison for patient concerns. Receive, investigate and respond to patient concerns and inquiries via telephone, email, social media, BBB or internal communications. Coordinate with Sage Dentals Clinical Director and Director of Healthcare Privacy and Quality Assurance, to ensure patient satisfaction and retention. Document communications using Sage Dentals intranet programs. Conducts assessment of patient issues to identify trends. Provide quarterly reports of documented communications to Clinical Director and Directors of Market Operations. Assist in providing requested patient records for insurance grievances. Qualifications Bachelors degree and 2+ years of related dental experience. In lieu of degree, 4+ years of dental office or management experience. Experience in multi-practice dental organization is preferred. What Sage Offers Work location: Sage Dental Support Center located in Boca Raton, FL 33487. Growth opportunity. Competitive base pay. Bonus programs (job specific). Benefits such as: Health Insurance, In-House Dental Program, PTO, Holiday Pay, Direct Deposit, 401K and more! Employment Type: Full Time More...

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