Senior Technical Support Analyst - Boca Raton Florida

Company: VirtualVocations
Location: Boca Raton, Florida
Posted On: 02/06/2025

A company is looking for a Sr Technical Support Analyst to provide technical support and customer service to clients.



Key Responsibilities

Receive and manage inbound customer/employee inquiries through online cases and email
Troubleshoot technical issues and guide clients to timely resolutions
Document and track issues, escalating complex cases as necessary


Qualifications & Requirements

Proficient PC skills, specifically in Windows
1 or more years of end-user technical support experience with customer contact
Experience using a ticketing system such as Salesforce or Mantis
Technical customer support experience preferred
Automotive industry knowledge is a plus More...

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