Enterprise Care Manager - Boca Raton Florida

Company: VirtualVocations
Location: Boca Raton, Florida
Posted On: 02/06/2025

A company is looking for a Manager, Enterprise Care to lead their Enterprise Care operations.



Key Responsibilities

Lead Technical Account Managers and Enterprise Support teams to deliver exceptional customer care
Oversee all customer support channels ensuring timely resolution of inquiries
Drive employee career development and optimize team performance using Care KPIs


Required Qualifications

3+ years of experience managing a customer-facing team with an Enterprise Customer Base
Strong emotional intelligence and ability to empathize with team challenges
Extremely process-oriented and resourceful in evolving operational practices
Experience in change management and adapting to shifting priorities
Mission-driven mindset with a focus on customer success More...

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