Patient Experience Advocate - Boca Raton Florida

Company: VirtualVocations
Location: Boca Raton, Florida
Posted On: 02/06/2025

A company is looking for a Patient Experience Advocate to enhance patient care and satisfaction.



Key Responsibilities

Shape the patient journey by ensuring high standards of care and support
Proactively identify and resolve patient concerns to improve satisfaction
Collaborate across departments to streamline the patient experience


Required Qualifications

5+ years of experience in patient care with a focus on empathetic service
2+ years of experience using Zendesk and Athena for communication and problem resolution
Ability to work independently in a remote environment while meeting team objectives
Strong understanding of privacy and compliance regulations regarding Protected Health Information (PHI)
Proven ability to build relationships across departments to enhance patient experience More...

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