Director of Technical Support - Boca Raton Florida

Company: VirtualVocations
Location: Boca Raton, Florida
Posted On: 02/06/2025

A company is looking for a Director of Customer Engineering & Technical Support.



Key Responsibilities

Build, mentor, and scale a Technical Support team while fostering a collaborative culture
Lead the delivery of high-quality customer support and develop scalable support processes
Collaborate with cross-functional teams to address customer needs and improve product quality


Required Qualifications

Proven ability to attract, hire, and retain high-performing Technical Support Engineers
Bachelor's degree (or equivalent experience) in a relevant field; advanced degree preferred
Experience in Technical Architecture, DevSecOps, and/or Kubernetes highly preferred
Self-motivated and enthusiastic with a results-driven attitude
Ability to move quickly and drive business value More...

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