Customer Experience Supervisor - Boca Raton Florida

Company: VirtualVocations
Location: Boca Raton, Florida
Posted On: 02/06/2025

A company is looking for a Supervisor Customer Experience.



Key Responsibilities

Supervise and provide direction to Customer Experience agents, ensuring productivity and service levels meet KPIs
Conduct quality checks and provide ongoing feedback and training to maintain high standards
Assist in daily operations, including staffing, training, and performance evaluations


Qualifications

Bachelor's degree or equivalent
Minimum of 3 years customer service experience and 1 year in a leadership role
Knowledge of HIPAA policies and procedures
Experience with Salesforce CRM and data analysis preferred
Ability to maintain professionalism in escalated situations More...

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