Bilingual Call Center Representative - Boca Raton Florida

Company: VirtualVocations
Location: Boca Raton, Florida
Posted On: 02/06/2025

A company is looking for a Bilingual Call Center Representative to provide phone service in both English and Spanish while collecting payments for medical expenses.



Key Responsibilities

Place and receive calls to/from patients to collect payments and negotiate repayment terms
Collect and document relevant patient information using internal technology platforms
Educate patients on the healthcare revenue cycle and maintain compliance with industry regulations


Required Qualifications

High School Diploma/GED required
1+ year(s) of experience in a customer service capacity preferred
1+ year(s) of experience speaking Spanish fluently in a professional setting required
Basic understanding of contact center processes preferred
Exposure to collections industry and healthcare revenue cycle preferred More...

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