Senior Manager, Resolution - Boca Raton Florida

Company: VirtualVocations
Location: Boca Raton, Florida
Posted On: 02/06/2025

A company is looking for a Senior Manager, Resolution Opportunities.



Key Responsibilities

Lead the end-to-end Opportunities Resolution Team process within the Operations Complaint Management program
Execute multiple projects and initiatives to enhance member experience and address complaints
Analyze complaint trends and provide reporting updates to management on outcomes and improvement opportunities


Required Qualifications

3+ years of management experience
5+ years of general customer service experience
Experience in complaints management
Proven track record in hiring, training, and coaching teams
Experience in a multiple-product financial services environment More...

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